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 Hello I just joined and got some problems. 
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Joined: Mon Jan 28, 2013 7:40 pm
Posts: 2808
Location: Illinois
Welcome to NETC

:!: I'm sorry to hear about your problems. I am not the programmer so I'm limited on the help I can personally offer you, but I can get in contact with someone who should be able to help you. If you have not heard anything in 24 hours, please post here again or send me a private message.

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MY OUTSIDE RADIATION MONITORING STATION:
South Beloit, Illinois - GMC200 Outside on HEPA air purifier, ground level, facing West.
http://netc.com/chart/view.php?n=1%3AEB5A139C


Sun Apr 02, 2017 5:28 pm
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Posts: 2808
Location: Illinois
Biggus wrote:
Hi, thanks for the reply. Looks like the website couldn't get hold of the DB server.
Cheers
Reg (Biggus)


I'm sorry that yesterday when I emailed the server ADMIN (username Zehd) about your problem, I failed to give him the link to this post so he had no details to work with. I received an email back from him asking for a screenshot of the errors your receiving. I apologized to him for failing to add the link to this post, where you have already posted some of your error messages.

Please feel free to send Zehd an email with a screenshot and or private message with any other information to assist him in troubleshooting the problem.

_________________
MY OUTSIDE RADIATION MONITORING STATION:
South Beloit, Illinois - GMC200 Outside on HEPA air purifier, ground level, facing West.
http://netc.com/chart/view.php?n=1%3AEB5A139C


Mon Apr 03, 2017 2:15 pm
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Posts: 221
Biggus wrote:
Hi, thanks for the reply. Looks like the website couldn't get hold of the DB server.
Cheers
Reg (Biggus)

What was strange was that it was trying to talk to the WRONG DB server. It should have been talking to db-1.

Strange. Try it now.


Mon Apr 03, 2017 7:18 pm
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Error messages not withstanding, the link you were using was to register for Chart Member access on the forum, which I can confirm you HAVE done (and it's actually granted access to both of your accounts).

That link has NOTHING to do with registering a monitoring site, it is only a link to set up your Chart Member access.

The only way to register a site is to use the menu item from within winapp itself, and if you are already logged in, it will just say that you are now registered (or, it will allow you to unregister). There's a seperate menu item that opens the page for setting the location.

You can also reach site management by going to https://www.netc.com/u/ (it may ask for your usename and password). It can only list a site that is registered to the account you logged in as.


Tue Apr 04, 2017 5:41 pm
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Ok, I see what's happening now, I think: Your site IS registered.
However, you cannot set a location until your site starts sending data, and it hasn't sent any data yet.

Is the winapp seeing anything from your Geiger counter?


Tue Apr 04, 2017 7:56 pm
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Hm, well SOMETHING is going on, because the winapp isn't sending anything to the server, except for you using the Registration and Set my Location links. Is it possible that you have Javascript disabled in the Internet Explorer on your computer?

It should be posting the cpm data to our website once per minute. I'm not seeing that traffic at all.

It might be best if we could remote into your computer and take a look at what is (and isn't) happening. You ever used TeamViewer?

Also, you can try doing the Factory Reset the GMC-320 procedure:
https://www.netc.com/bb/viewtopic.php?f=38&t=738

(It also involves setting the Baud rate of the GMC-320 to match the winapp)

If everything is working, you should see the current CPM in the main window of the winapp, as well as a line chart showing the past few hours of data.


Tue Apr 04, 2017 8:18 pm
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Yes, I do. Now you should be able to go to https://www.netc.com/u/ and set the location of your site.

I can see it listed in the master list now.


Tue Apr 04, 2017 8:31 pm
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Posts: 2808
Location: Illinois
:?: So is the problem fixed now?

_________________
MY OUTSIDE RADIATION MONITORING STATION:
South Beloit, Illinois - GMC200 Outside on HEPA air purifier, ground level, facing West.
http://netc.com/chart/view.php?n=1%3AEB5A139C


Wed Apr 05, 2017 2:39 pm
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Joined: Mon Jan 28, 2013 7:40 pm
Posts: 2808
Location: Illinois
@Biggus - Are you still having problems?

_________________
MY OUTSIDE RADIATION MONITORING STATION:
South Beloit, Illinois - GMC200 Outside on HEPA air purifier, ground level, facing West.
http://netc.com/chart/view.php?n=1%3AEB5A139C


Wed Apr 05, 2017 2:42 pm
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Joined: Mon Jan 28, 2013 7:40 pm
Posts: 2808
Location: Illinois
Biggus wrote:
Hello,
just to confirm that it's all working now. Thanks for all assistance
Regards
Biggus


8-) Thanks for the update and if you didn't already notice, the EPA sites are back online now too.

_________________
MY OUTSIDE RADIATION MONITORING STATION:
South Beloit, Illinois - GMC200 Outside on HEPA air purifier, ground level, facing West.
http://netc.com/chart/view.php?n=1%3AEB5A139C


Thu Apr 06, 2017 10:51 am
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